Question 1

Do I need a gym membership?

Accepted Answer

No. You do not need to be a member of the gym to use our facilities. We are open to everyone. You can book a session at https://bookings.coldhutrecovery.co.uk.

Question 2

What should I bring?

Accepted Answer

Bring two towels (one for sitting in the sauna and one for drying), swimwear, your phone if you want content, and optionally a companion. Men may wish to bring an extra pair of socks if using the ice bath and then taking photos.

Question 3

How long should I stay in the ice bath?

Accepted Answer

Start with a duration that feels comfortable. A good first target is 1 minute. For guidance, see our free recovery guide: https://eu.jotform.com/report/25054591828706324?st=L28va2ZITkZoNTB0RlY3SHhMUTd1blJid0ozeTcyT2tnUGtta0h6a1cwcjhsaWJKY3NYUUh2RnNYVzlpdVFaSE8xYXdjREVqTUVSYnVvS2NXTkpZbnhWcHRBYnZKdGlxV1Y1U2FKSGtYNW9CTU1oa1E5eU00NER3ajlCWTdYQ0M=

Question 4

What should I do first: ice bath or sauna?

Accepted Answer

We suggest using the sauna first and finishing with the ice bath. For timings and use cases, download our free guide: https://eu.jotform.com/report/25054591828706324?st=L28va2ZITkZoNTB0RlY3SHhMUTd1blJid0ozeTcyT2tnUGtta0h6a1cwcjhsaWJKY3NYUUh2RnNYVzlpdVFaSE8xYXdjREVqTUVSYnVvS2NXTkpZbnhWcHRBYnZKdGlxV1Y1U2FKSGtYNW9CTU1oa1E5eU00NER3ajlCWTdYQ0M=

Question 5

Can two people use it at once?

Accepted Answer

Yes. We allow up to two people per session and encourage bringing a friend or a date. Please obtain prior approval before visiting with a guest.

Question 6

How do I get in?

Accepted Answer

After booking through our web app, you can check in up to 5 minutes before your session. Once checked in, you will receive a PIN code. Enter the code on the keypad to gain entry.

Question 7

What if my PIN does not work?

Accepted Answer

Call our support line, open 7 days a week from 8:00 to 20:00. If outside these hours, leave a message and we will investigate and issue a refund if necessary. You may also contact the gym associated with your location.

Question 8

Do you offer memberships?

Accepted Answer

Yes. We offer three membership options. See details and sign up at https://bookings.coldhutrecovery.co.uk.

Question 9

What are your opening times?

Accepted Answer

Opening times vary by location. Check your Hut’s hours at https://www.coldhutrecovery.com/pages/locations.

Question 10

Will the sauna be hot when I get in?

Accepted Answer

Sometimes the sauna may switch off for safety. If so, you can manually switch it back on using the steps in the Quick Cold Hut Guide sent to your email upon booking.

Question 11

Will the ice bath be cold when I get in?

Accepted Answer

Yes. Our ice baths are chilled to 10°C.

Question 12

Can I change the temperature of the ice bath?

Accepted Answer

No. The temperature is set for optimal recovery. To request a lower temperature, contact our gym partners.

Question 13

Is there a minimum or maximum stay?

Accepted Answer

There is no minimum stay. The maximum session length is 60 minutes.

Question 14

Is it private?

Accepted Answer

Yes. Huts are private. Only you and your guest have access during your session.

Question 15

How do I get out?

Accepted Answer

Press the large green button next to the door, pull the handle down, and push the door open.

Question 16

Can I change memberships?

Accepted Answer

Yes. You can switch membership plans at any time.

Question 17

What is the price of a session?

Accepted Answer

Prices vary by location. See the locations page for details: https://www.coldhutrecovery.com/pages/locations.

Question 18

How do I cancel my membership?

Accepted Answer

Submit the cancellation form here: https://form.jotform.com/250425633660049.

Question 19

Has my membership been cancelled?

Accepted Answer

Check your membership status in the app. We can also confirm for you on request.

Question 20

How often is the Hut cleaned?

Accepted Answer

Huts are cleaned daily. We also use filtration, water treatment, and water circulation throughout the day to maintain hygiene.

Question 21

What chemicals do you use?

Accepted Answer

We use soft chemicals designed for ice baths. They are bromine based, not chlorine.

Question 22

How hot is the sauna?

Accepted Answer

Our infrared saunas run around 70°C. Infrared heats the body directly rather than the air, creating a deep, comfortable warmth that supports circulation and recovery.

Question 23

What type of sauna do you use?

Accepted Answer

We use infrared saunas. Infrared uses light wavelengths to warm your body directly, promoting circulation and easing muscle soreness at a comfortable temperature.

Question 24

Is there a shower in the Hut?

Accepted Answer

Yes. Every Hut has a cold shower to reset after heat or cold and to support hygiene.

Question 25

Can you lock the door?

Accepted Answer

Yes. Huts have a mag lock released by the green button and a mechanical lock for privacy. Both allow quick and safe exit.

Question 26

What can I do in an emergency?

Accepted Answer

Use the emergency pull cord to cut power, call our emergency number displayed inside the Hut, or contact the police or emergency services. Help is always available.

Question 27

How many people can use the Hut at once?

Accepted Answer

Up to two people per session. Please obtain prior approval before bringing a guest.

Question 28

Are there steps for getting in and out of the bath?

Accepted Answer

Some Huts have steps for easier entry and exit. Others have a step-over design. If steps are important, tell us when booking and we will direct you to a suitable Hut.

Question 29

Are there cameras inside the units?

Accepted Answer

No. There are no cameras inside the Huts. External monitoring is used for security and operational safety.

Question 30

How do I use the Hut?

Accepted Answer

Use the Hut in the way that suits you. For guidance on combining sauna, ice bath, and cold shower, see our Customer Recovery Plan: https://eu.jotform.com/report/25054591828706324?st=L28va2ZITkZoNTB0RlY3SHhMUTd1blJid0ozeTcyT2tnUGtta0h6a1cwcjhsaWJKY3NYUUh2RnNYVzlpdVFaSE8xYXdjREVqTUVSYnVvS2NXTkpZbnhWcHRBYnZKdGlxV1Y1U2FKSGtYNW9CTU1oa1E5eU00NER3ajlCWTdYQ0M=

Question 31

Where are you located?

Accepted Answer

See all current locations at https://www.coldhutrecovery.com/pages/locations.

Question 32

Do you offer partnerships?

Accepted Answer

Yes. We offer influencer collaborations, Host options for gyms and studios, and investor opportunities. Book a partnership call at https://calendly.com/d/crwv-hvc-ch5/cold-hut-franchise-call.

Question 33

How much is a session?

Accepted Answer

Single sessions start from £10 for 20 minutes or £15 for 50 minutes. Memberships are available for unlimited access.

Question 34

What is included in a membership?

Accepted Answer

Membership grants daily access up to 50 minutes per day depending on your package, plus recovery tips, exclusive offers on recovery equipment, and access to community events.

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